Frequently Asked Questions:

1. Driving Directions
2. Is there a complimentary shuttle from the airport?
3. How much does a taxi cost from the airport?
4. What is the cost for parking at the hotel?
5. How long does it take to get from the airport to the hotel?
6. Is there a spa or fitness center?
7. Do you have a Jacuzzi?
8. What restaurants and bars are at the hotel?
9. Is there internet access?
10. Is there a doctor on property?
11. Is there an ATM?
12. Do you have Hawaiian entertainment?
13. Is there a hair and nail salon?
14. Is the staff multi-lingual?
15. Is there a hospitality room?
16. Does the restaurant have an ocean view?
17. What time does the sun set?
18. Do you have a luau?
19. How do I find out more about activity at the Volcano?
20. Do you offer a children’s program?
21. What amenities are available in each room?
22. Do you have a beach?
23. How can I find out more about seeing the Manta Rays?
24. What island activities are available for guests?
25. Is there a resort shuttle?
26. Do you offer a resort amenity program?
27. What kind of shops are there at the hotel?
28. How do I make golf tee times?
29. How do I arrange for a babysitter?

1. Driving Directions: From Kona International Airport, turn right on to Queen Ka`ahumanu Highway. Remain on "Queen K" for approximately 10 miles. As you head up a slight incline, get in the right lane, watch for the lava rock wall sign for Keauhou Resort and the sign over the traffic light for Kamehameha III Road where you’ll turn right. Follow "Kam III Road" to the 2nd light which is Ali`i Drive, where you’ll turn left. Follow Ali`i Drive past Kona Country Club golf course & club house. Watch for a small green roadway sign on the right hand side indicating an upcoming right turn for Keauhou Bay where you’ll turn right on to Kaleiopapa Street. Ehukai Street and the entrance to Sheraton Keauhou are just at the bottom and to your left off of Kaleiopapa Street.
Back to Top.

2. Is there a complimentary shuttle from the airport? No, we do not offer complimentary shuttle service. However, we can assist with your transportation needs. You may contact us prior to your arrival at 808-930-4900 and ask for Concierge Services. Back to Top.

3. How much does a taxi cost from the airport? Cost is approximately $40 depending on time of day, number of passengers, and amount of luggage. Back to Top

4. What is the cost for parking at the hotel? Self parking is $9, valet parking is $16. Back to Top

5. How long does it take to get from the airport to the hotel? Depending upon the time of your arrival, driving time could vary from 20 minutes to 40 minutes.
Back to Top

6. Is there a spa or fitness center? Ho`ola Spa is a full service salon and spa located at Sheraton Keauhou. You may learn more about their services by clicking here. Guests of Sheraton Keauhou also have complimentary access to our fully equipped 24-hour, ocean front fitness center. Back to Top

7. Do you have a Jacuzzi? There are two Jacuzzis in the Manta Ray Super Slide & Pool. Back to Top

8. What restaurants and bars are at the hotel? Manta Ray Bar & Grill is poolside for light dining and cocktails late morning until early evening. Kai is open for breakfast and dinner. Crystal Blue offers cocktails and pupus (hors d’oeuvres) along with live entertainment five evenings per week. Keauhou Bay Coffee Co. serves coffees and other enticing beverages along with light snacks throughout the day. And Kamaha`o luau dinner and show is held each Monday. Back to Top

9. Is there internet access? The resort offers high speed wireless internet access throughout. In-room wireless access is $10.95 per day. Computer use for internet and email access is available through our Business Center. Back to Top

10. Is there a doctor on property? No, we do not have a doctor on property. Kona Community Hospital and several medical clinics are a short distance away.
Back to Top

11. Is there an ATM? There is an automatic teller machine just behind our front desk area. Back to Top

12. Do you have Hawaiian entertainment? In addition to Kamaha`o, our luau on Monday evenings, we offer live, local entertainment in Crystal Blue Lounge on Friday and Saturday evenings. Back to Top

13. Is there a hair and nail salon? Among the many services available from Ho`ola Spa is a full-service hair and nail salon. You may contact them by calling 808-930-4848 or email them. Back to Top

14. Is the staff multi-lingual? Yes, we have staff fluent in Japanese, Chinese, Talagog, French, and others. Back to Top

15. Is there a hospitality room? Based upon availability and departures, the resort can make arrangements for hospitality. Back to Top

16. Does the restaurant have an ocean view? Kai offers sweeping views of Keauhou Bay and the Kona Coast. Crystal Blue offers dramatic ocean views from the lava rock cliffs at the entrance to Keauhou Bay. Back to Top

17. What time does the sun set? Depending on the time of year, the sunset can vary from between 6:00 p.m. (winter months) to 7:30 p.m. (summer months).  Back to Top

18. Do you have a luau? "Kamaha`o, The Wondrous Myths of Hawaii," is offered outdoors under the stars on Monday evenings. Back to Top

19. How do I find out more about activity at the Volcano? You may visit http://hvo.wr.usgs.gov/kilauea/update to ascertain up-to-date information from Hawaii Volcanoes National Park. Back to Top

20. Do you offer a children’s program? Our Keiki Club Keauhou is available for children ages 5-12. Please call 808-930-4900 or click here for more information. Back to Top

21. What amenities are available in each room? For a full list of in-room amenities, please click here. Back to Top

22. Do you have a beach? Our Manta Ray Super Slide & Pool is adorned with a sandy-bottomed children’s play area. Complimentary Keauhou Trolley Service is offered from the hotel to nearby Kahalu`u Beach Park, famous for its snorkeling. Back to Top

23. How can I find out more about seeing the Manta Rays? Please click here for information about seeing one of our ocean’s most amazing creatures. Back to Top

24. What island activities are available for guests? For a complete list of activities offered through our Resort Concierge, please click here. Back to Top

25. Is there a resort shuttle? Complimentary Keauhou "intra-resort" Trolley service is offered for our guests. The shuttle operates from 8:00 a.m. – 8:00 p.m. and includes stops at Keauhou Shopping Center, Kahalu`u Beach Park and 3 runs daily in to Kailua-Kona town. Back to Top

26. Do you offer a resort amenity program? At this time, we do not offer a resort amenity program. Back to Top

27. What kind of shops are there at the hotel? We are home to an assortment of shops to add to your Big Island vacation. Click here for information. Nearby is the Keauhou Shopping Center with shops, boutiques, restaurants and movie theaters. Back to Top

28. How do I make golf tee times? Please contact Concierge Services or call Kona Country Club at 808-322-2595. Back to Top

29. How do I arrange for a babysitter? Please contact Keiki Club Keauhou to inquire about babysitting services. 808-930-4900. Back to Top